Sokela Contributor Agreement
Version 14 September 2026
This agreement applies to approved contributors who supply products to Sokela. Sokela operates the customer-facing marketplace and central fulfilment process.
1. Product responsibility
Contributors must provide accurate product information, lawful goods, genuine stock quantities and products that meet applicable safety, quality and labelling requirements. Counterfeit, stolen, prohibited or unlawfully supplied products are not allowed.
2. Pricing and stock
Contributors are responsible for keeping their product information and stock accurate. Sokela may deactivate products that are unavailable, misleading, unsafe, non-compliant or otherwise unsuitable for the marketplace.
3. Central fulfilment
Contributors prepare products for Sokela collection as required. Sokela controls customer checkout, collection scheduling, central packing, advertising, dispatch, delivery and customer-facing fulfilment communications.
4. Customer relationship
Customers purchase through Sokela. Contributor identity and sourcing information may be kept internal and need not be shown to customers. Contributors must not misuse customer information or attempt to divert Sokela customers outside the marketplace.
5. Payments, reports and adjustments
Sokela records sales attributable to each contributor and may apply agreed subscriptions, adjustments, returns, credit notes or other authorized marketplace deductions. Contributor profit tools are informational and depend on optional cost information entered by the contributor.
6. Returns and disputes
Sokela centrally manages customer returns and disputes. Contributors must cooperate with reasonable investigations into damaged, missing, incorrect, unsafe or returned products.
7. Suspension and termination
Sokela may suspend or reject a contributor or product for fraud, repeated fulfilment failures, prohibited goods, legal risk, abuse of the marketplace or breach of this agreement.
8. Changes
Material updates may require contributors to accept a newer agreement version before continuing to use affected features.
See also the Prohibited Products Policy, Terms & Conditions and Privacy Policy.