Sokela Terms & Conditions

1. Using Sokela

Sokela operates a centralized online marketplace. Customers purchase through Sokela, while approved contributors supply products to Sokela for fulfilment. By creating an account, placing an order, or using the marketplace, you agree to these Terms.

2. Accounts

You must provide accurate account information, keep your login details secure, and notify Sokela if you believe your account has been compromised. Sokela may suspend accounts used fraudulently, unlawfully, or in breach of these Terms.

3. Products and availability

Product availability, descriptions, prices and stock may change. Sokela may correct obvious errors, cancel unavailable items, or contact you when an order cannot be fulfilled as placed.

4. Orders and payments

An order is accepted subject to stock availability, payment requirements and fulfilment checks. Available payment methods are shown at checkout or, where applicable, recorded by Sokela's delivery team when payment is collected on delivery.

5. Delivery

Delivery charges and estimates depend on location, delivery type and other applicable order rules. Delivery dates are estimates unless expressly confirmed otherwise. Customers must provide a reachable phone number and accurate delivery information.

6. Returns, refunds and cancellations

Returns, refunds, cancellations and credit notes are handled under Sokela's Returns, Refund & Cancellation Policy, which forms part of these Terms.

7. Prohibited use

You may not use Sokela for fraud, unlawful transactions, abuse of other users, attempts to bypass marketplace controls, or any activity prohibited by law or Sokela's policies.

8. Privacy

Personal information is handled under the Privacy Policy.

9. Changes

Sokela may update these Terms when the marketplace, applicable law or operating model changes. Material changes may require renewed acceptance.

10. Contact

Questions about these Terms can be sent through Sokela's contact page.