Returns, Refunds & Cancellations

Sokela centrally manages customer returns, refunds, cancellations and credit notes. Customers should contact Sokela rather than individual contributors.

Cancellations

Cancellation may be available before fulfilment reaches a stage where collection, packing or dispatch has already made cancellation impractical. Sokela will confirm whether a requested cancellation can be accepted.

Returns

Contact Sokela promptly if an item is damaged, incorrect, materially different from its description, not received, or otherwise eligible for return. Keep the item and packaging in reasonable condition where possible until instructions are provided.

Inspection and outcome

Sokela may inspect or verify a return before issuing a refund, replacement, adjustment or credit note. Eligibility can depend on the product category, condition, reason and applicable law.

Refunds and credit notes

Approved adjustments may be recorded as Sokela balance/credit or refunded through an appropriate method. Where a credit note is externally refunded, the matching Sokela balance is reduced to avoid double reimbursement.

Non-returnable items

Some goods may be non-returnable for hygiene, safety, perishability or other lawful reasons unless defective or otherwise protected by applicable consumer law.