Sokela Privacy Policy

This policy explains how Sokela collects and uses personal information when you create an account, shop, contribute products, receive deliveries, contact support or otherwise use the marketplace.

Information we collect

This may include your name, email address, phone number, delivery address and coordinates you choose to provide, order history, payment references, account activity, contributor business information and customer-support communications.

Why we use it

We use information to operate accounts, process orders and payments, arrange collection and delivery, provide support, prevent fraud, maintain audit records, improve the service and meet legal or regulatory obligations.

Sharing

Information is shared only where needed for marketplace operations, such as with assigned delivery personnel, payment providers or service providers. Customer-facing pages do not expose contributor sourcing information. Delivery personnel receive only information needed to complete their assignment.

Security and retention

Sokela uses access controls and other reasonable safeguards. Information is retained only for as long as needed for operational, legal, accounting, dispute or security purposes.

Your choices

You may request correction of inaccurate account information and may contact Sokela regarding access, deletion or other lawful data-rights requests, subject to records Sokela must retain.

Cookies

See the Cookie Notice for information about session and other cookies used by the site.

Contact

Privacy questions can be sent through the contact page.